Desktop Support Engineer
Mississauga, Ontario•Full-time
About the Job
We are seeking a hands-on Desktop Support Engineer to join our IT support team based in Mississauga. This is an on-site role supporting end users across a busy enterprise environment, including office and warehouse operations.
The successful candidate will have strong desktop support experience and be comfortable troubleshooting a broad range of endpoint devices, operating systems, user issues and warehouse technology.
Key Responsibilities
- Perform laptop and desktop imaging, deployment, configuration and refresh activities.
- Provide hands-on support for Windows-based desktop and laptop environments.
- Support end users with hardware, software and peripheral-related issues.
- Assist with Microsoft Intune device management, administration and troubleshooting.
- Carry out basic Active Directory user administration, including account management and access-related support.
- Troubleshoot and support enterprise printers, including warehouse and industrial printers such as Zebra devices.
- Support warehouse technology including RF scanners, RF guns and associated equipment.
- Diagnose and resolve endpoint device issues across office and operational environments.
- Log, track and manage incidents and service requests through the organisation's ticketing system.
- Escalate complex issues where required and work closely with wider infrastructure and support teams.
- Maintain excellent customer service while supporting users across multiple business functions.
Required Experience
- Proven experience in a Desktop Support, IT Support or End User Computing role.
- Strong experience with Windows operating systems installation, configuration and troubleshooting.
- Experience with laptop and desktop imaging and deployment processes.
- Exposure to Microsoft Intune device management.
- Knowledge of Active Directory user administration and troubleshooting.
- Experience supporting hardware, software and peripheral devices.
- Experience troubleshooting printers, ideally including Zebra or other industrial printers.
- Exposure to warehouse devices such as RF scanners and handheld terminals.
- Familiarity with ITSM/ticketing tools and incident management processes.
- Strong problem-solving skills and a customer-focused approach.
Desirable Experience
- Experience supporting users within warehouse, logistics, manufacturing or distribution environments.
- Knowledge of mobile device management technologies.
- Exposure to enterprise endpoint management and asset management processes.
Personal Attributes
- Strong communication and customer service skills.
- Able to work independently in a hands-on support environment.
- Organised with strong attention to detail.
- Comfortable working directly with end users across multiple locations and departments.
This is an excellent opportunity for an experienced Desktop Support Engineer who enjoys providing hands-on technical support and being visible within the business rather than working remotely.